Complaints
We hope that you will find no cause to complain about Â鶹Íø Access Centre or its services, but, if you do, we will do our best to resolve your complaint quickly.
Â鶹Íø Access Centre is subject to Â鶹Íø Complaints Procedure which you are entitled to invoke at any stage.
If you have a complaint about Â鶹Íø Access Centre, please:
- Contact the member of Â鶹Íø Access Centre who is immediately responsible for the situation. If you are unsure who that is, please contact the Access Centre on access_centre@bangor.ac.uk or tel: 01248 388101
Explain your complaint and ask for a specific resolution to it. - If this does not resolve the matter to your satisfaction, please complete The Centre’s Complaints Form available to download below or from The Centre’s Reception desk and send it to the Centre Manager. You should expect to receive a reply within five working days.
- If you do not find the reply or resolution satisfactory, the Centre Manager will provide you with a copy of the relevant Â鶹Íø Complaints Procedure (please note there are different versions for Â鶹Íø students, external visitors to Â鶹Íø and students using the service at Aberstywyth University) and inform you of the courses of action, and sources of help, open to you, under these procedures.